Frequently asked questions from new starters

Your Local Departmental Induction will be organised by your Manager and/or Supervisor within your department. This may include for example: a tour of your department, explanation of local policies and risk assessments, a chance to meet your team, and role specific training.

If you have any questions regards to your Local Departmental Induction, please contact your manager directly.

Prior to your first day on site, please talk with your Manager and/or Supervisor to discuss work times, parking and where you will meet them for your first day.

If you have any questions regarding where you should go on your first day, please contact your manager directly.

• Bank nurses, mental health nurses, care assistants and mental health care assistants;
  • You will have been booked onto your bank induction at the same time as your corporate induction. This is run twice a month on a Wednesday by the Temporary staffing Training and Compliance team.
  • During bank induction, the team will advise re further training needed to be compliant to start working bank shifts. (We will cover ID badges, uniform, IT logins, mandatory training etc).
• Bank locum doctor;
  • You will be contacted by them temporary staffing training and compliance team to welcome you to bank after your corporate induction.
  • Once you have been welcomed and completed your MaST eLearning and mandatory face to face training, we will put you in touch with a Doctors team for supporting with booking bank shifts.
• Non-clinical;
  • You will be contacted by them temporary staffing training and compliance team team to welcome you to bank after your corporate induction. Once you have been welcomed and completed your MaST eLearning you will be put back in touch with your department /hiring manager for a local induction.

If you have any questions with regards to your bank induction, please contact the temporary staffing compliance team on fhft.tscompliance@nhs.net 

If you have any issues with booking bank shifts, please contact fhft.temporarystaffing3@nhs.net

You will have been sent a Car Parking and ID form as part of your unconditional offer from the HR team. If you have not received this, please visit the new starter page on our careers website.

If you will be travelling to your place of work via car, please fill this form out and get your managers signature before contacting the following departments (depending on what site you are working on):

Frimley Park Hospital 

Issuing of ID badges / car parking permits is carried out by the estates department. Please contact 0300 613 6611 or email fhft.idand.carparking@nhs.net to make an appointment. Please bring the completed Car Parking and ID form with you.

Wexham Park Hospital 

The HR Department issue ID badges and you will have received details to contact the team and make an appointment. Please contact the HR services team if you are unsure on 0300 615 3366 or email fhft.AskHR4@nhs.net

For car parking access, staff will need to visit security to arrange for the collection of a car parking permit for the Wexham site. Please call to book an appointment (0300 615 3366) and please bring the completed form with you or email form to fhft.travel.enquiries@nhs.net

Heatherwood Hospital

The HR Department issue ID badges and you will have received details to contact the department and make an appointment. Please contact the HR services team if you are unsure on 0300 615 3366 or email fhft.AskHR4@nhs.net

For car parking access, staff will need to visit security to arrange for the collection of a car parking permit for the Heatherwood site please call to book an appointment (0300 615 3366) and please bring the completed for with you or email form to fhft.travel.enquiries@nhs.net

St Marks Hospital and King Edward VII Hospital

The HR Department issue ID badges and you will have received details to contact the department and make an appointment. Please contact the HR services team if you are unsure on 0300 615 3366 or email fhft.AskHR4@nhs.net

For car parking access, staff will need to visit security to arrange for the collection of a car parking permit for the Heatherwood site please call to book an appointment (0300 615 3366) and please bring the completed for with you or email form to fhft.travel.enquiries@nhs.net

Fleet community Hospital, Farnham Hospital and Aldershot Centre for Health

Issuing of ID badges / car parking permits is carried out by the estates department. Please contact 0300 613 6611 or email fhft.idand.carparking@nhs.net to make an appointment. Please bring the completed Car Parking and ID form with you.

Please note you will need to tick both the ID box and which car parking site you will need if you are travelling to your place of work via car. If you only need the ID badge, please tick ‘ID only’.

If you are working at one of our satellite sites, please tick ‘On-site car parking (all sites)’.

Bank staff

Bank nurses, mental health nurses, care assistants and mental health care assistants - Covered and signed off during your bank induction.

Non-clinical bank - Please ask your departmental manager to sign your parking form during your local departmental induction.

Uniform requirements will vary depending on your role and this is organised through your new department.

If you are expecting to receive uniform for your role, please contact your manager directly, who will be able to confirm the process.

Bank nurses and healthcare assistants only

Uniform is arranged by the compliance team department and how to receive uniform is covered at Bank Induction. The team can be contacted on fhft.tscompliance@nhs.net

Your line manager will be sent your Windows login and NHS email login by our IT team. This is usually sent prior to your first day and will be given to you by your line manager during your local induction.

If your role is required to have a laptop, this will be arranged by your manager.

If you have any questions with regards to accessing your IT details or NHS.net email account, please contact your manager directly or the IT service desk.

Please note that until you have had your induction, your account may not have been created by the IT Team. Therefore, please do not contact the IT service desk prior to attending your corporate induction.

The trust uses the national Electronic Staff Record (ESR) for HR and payroll.

ESR is used to maintain the personal details as well as employment, training and pay records of all staff, with management reports being provided on issues such as workforce profile, absence, staff turnover and census information.

You can access ESR following the steps in the ‘How do I reset my ESR password’ document. If you have any issues with accessing, please contact the ESR team on fhft.esrsupport@nhs.net who will be able to provide support.

It is important that this information is kept up to date and that it is correct so please check and complete your profile once you have your log in details.

As an employee of Frimley Health, substantive, fixed term, or Bank, you will be eligible for the NHS pension. The programme is an auto enrolment; however, you can opt out if you would like to.

If you have any questions about the trust’s pension scheme, please contact the pensions team on fhft.pensions@nhs.net

eRostering is the electronic health rostering system we use.

Allocate Optima is the system used to plan staff requirements, report on enhanced hours, overtime, sickness, time off in lieu and annual leave. This is accessed through a smartphone app which can be downloaded from the Google play or App store.

You can use Loop to book leave, request shifts and view electronic timesheets. You can access Loop within the Trust and at home with any internet connected device, tablet or mobile phone.

Selenity is the system used to submit expense claims. This is a separate system to Loop and requires different log in details.

Once you have started your role and have your NHS email, please contact the Health Roster team on fhft.eRostering@nhs.net who will be able to provide your log-in details.

If you are transferring employment from another NHS organisation to Frimley Health, please review the following before your induction.

Prior training will be accepted from all other NHS organisations in England, including all Provider Trusts, ICBs, CICs, CSUs, and most national bodies.

However, this does not include prior training from GP practices, local authorities, or private companies delivering NHS services.

Prior training will be accepted if:

• It is transferred via ESR from your previous employer.
• You provide a valid certificate of competence or completed training (CCCT) that we can verify with your previous employer.

Please send your certificates to: fhft.learningandod@nhs.net
Training will only be accepted if it falls within the nationally approved timeframe.